1. Order Cancellation Policy
Because Postify is digital software and licenses/credits are generated and delivered electronically immediately upon successful payment confirmation, orders cannot be cancelled once the payment is completed.
If you have initiated a transaction and wish to cancel before payment is finalized, you may simply abandon the checkout session or close the payment gateway window without authorizing the charge.
2. Try Before You Buy (150 Free Trial Dispatches)
To ensure that the application meets your requirements and functions correctly on your computer configuration, we provide a 150 free trial dispatches quota. This trial includes full access to all features, allowing you to test:
- Compatibility with your Windows operating system (Windows 10/11)
- Connectivity with your Shopify store via Admin API
- Excel export capability and validation accuracy
- Proper compatibility of the exported Excel spreadsheet with the India Post booking portal
By purchasing credit packages after utilizing the trial quota, you acknowledge that you have tested the software and found it satisfactory for your business needs.
3. Credits Do Not Expire
Please note that any credits purchased will remain in your account balance and never expire. You can use your remaining dispatches quota at any time in the future without any monthly or yearly expiration date.
4. Support for Issues
If you experience any technical difficulties, activation issues, or bugs with the software, our team is committed to assisting you. Please contact us immediately via WhatsApp Support or email at support@postifyship.in. We will work with you to resolve any software-related errors as quickly as possible.