Email Support
Drop us a line and our dedicated team will get back to you within 24 hours (Mon–Sat, 9 AM–6 PM IST).
Buy Credits / Licensing
Want to purchase a credit pack or activate your license key? View plans or email us with your order details.
Business Hours
📅 Monday – Saturday: 9:00 AM – 6:00 PM (IST)
📅 Sunday: Closed
We try to respond to all messages within a few hours during business hours.
Frequently Needed Support Topics
Before contacting us, check if your question is already answered in the Help Center:
- How to install and open the app
- Setting up Shopify API integration
- How to activate your license key
- Troubleshooting Excel export issues
- Windows SmartScreen warning fix
When Contacting Support, Please Include:
- Your Windows version (Windows 10 or Windows 11)
- Your app version (shown in the bottom-right corner as "v1.x Details")
- A screenshot of any error message
- A brief description of what you were doing when the issue occurred
This helps us resolve your issue much faster.